![]() ![]() ![]() If you do not see that in the first line, then you are not dealing with a PDF file, and you will have to find out why you are not getting the file that was saved in your knowledge base. Any valid PDF file needs to start with "%PDF-" followed by a version number. The first thing I would do is open such a corrupt file in a text editor like NotePad to see what it actually contains. Here are some general things that always apply when you are dealing with corrupt files: As to how it gets damaged, that's something that you will need to find out by poking around in your system. All source file PDFs open without a hitch before they are uploaded.Īny advice or pointers will be much appreciated.Īs you've probably read in many of the discussions about this issue, this error message is usually correct, and the PDF file is damaged. The puzzling part is that some PDFs issue this error, while others open with no problem. The file is damaged and could not be repaired." is displayed. " There was an error opening this document. Now we are experiencing the following issue: in some topics the downloaded PDF cannot be opened and an error The knowledge base was moved from a Windows Server 2003, IIS 6 and SQL 2005 database environment to a Windows Server 2008 R2, IIS 7, SQL 2008 R2 database environment. When there's an attached PDF, users can either view the PDF in their browser or download the file and then open it locally. Using the TOC panel or the search function, relevant topics are retrieved. The XML files and attached PDFs are stored in an SQL database. The company I currently work for has a homegrown XML authoring tool for creating what we call "Knowledge base articles", i.e. I've searched the forums and this error so far has been discussed within the context of how to deal with a corrupted PDF file. ![]()
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